Privacy Notice

Last updated: 9 June 2023

PRIVACY NOTICE 

Clearstone Energy respects your privacy and is committed to protecting your personal data. 

The purpose of this privacy notice is to explain what personal data we collect about you when you use our website or provide information to us. When we do this, we are the data controller.

Please read this privacy notice carefully, as it provides important information about how we handle your personal information and your rights.

It is important that you revisit this privacy notice regularly, as we may update this notice (and any supplemental privacy notice) from time to time to reflect how we deliver our services.

Who is responsible for the processing of your personal information?

Clearstone Services Limited is the controller and responsible for this website and personal data we collect from you. Clearstone Energy is made up of different legal entities and this privacy notice is issued on behalf of the Clearstone Energy group of companies; so when we mention Clearstone Energy, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the group responsible for processing your personal data. 

If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact us using the details set out below:

Attn: Data Protection Officer 

Email:  info@clearstoneenergy.com

Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL 

What personal data do we collect and why?

  • We collect personal data from you for the following reasons:

Website enquiries 

  • When completing our ‘contact us’ form, you provide us with your name, email address and a message.  You may also provide your telephone number and postcode if you wish to but it is not mandatory. 
  • We collect this information so that we can reply to your query and process it in our legitimate interests.  

Telephone enquiries 

  • When contacting our team, you will be asked for your name, email address, company name, a mobile phone number and the reason for your call.  
  • We collect this information so that we can respond to your enquiry and process it in our legitimate interests.  

Enquires about employment vacancies 

  • We do not stipulate the content of a Curriculum Vitae (CV) or any covering letters and so we will collect the information provided to us as part of an application for work (whether as an employee, worker or contractor).  As a minimum we would process your name, email address, postal address and contact numbers.  
  • We process this information prior to entering into an employment contract with you. 

Prospective customer/partner/client 

  • We process business contact information such as names, company names, job roles, email and postal addresses of prospective customers, partners or clients.  We use this information to keep track of our conversations and manage the relationship.  
  • We process this information in our legitimate interests and when entering into or in the performance of a contract.

Subscribe to our service, publications, or request marketing to be sent to you 

  • You may sign up to our services and newsletters by providing your email address through our website or by telephoning us with the request.  We may send such materials electronically and collect your email address to be able to do so.   
  • We process this information with your consent, and you may withdraw your consent at any time. 

Give us feedback 

  • We may ask you for feedback or you may provide it of your own accord, we use the information you provide to improve our services and deal with the comments raised. 
  • We process this information in our legitimate interests. 

Cookies 

  • We use cookies on our websites but take care to give you control over their use. Cookies help us to provide you with a better experience when you browse our website and also allow us to make improvements to our site. 
  • For more information about the personal data we collect via our cookies and similar technologies, please visit our Cookie Policy.

How long we keep your data

  • We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
  • At the end of the retention period, your personal data will be securely deleted or anonymised, for example, by aggregation with other data, so that it can be used in a non-identifiable way for statistical analysis and business planning.

How we protect your data

  • We endeavour to process all personal data securely and have implemented appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.
  • Your personal data will only be processed by a third-party Processor if that Processor agrees to comply with a set of agreed contractual clauses, in addition to appropriate technical and organisational security measures. Appropriate security means ensuring controls are in place to protect the confidentiality, integrity, and availability of your personal data: 

Confidentiality: we will protect your personal data from unlawful disclosure to third parties. Integrity: we will protect your personal data from being modified by unauthorised third parties. 

Availability: we will ensure that authorised parties are able to access your personal data when needed. 

 In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. 

Sharing your data

Depending on the purposes for which we collect your personal data, we may disclose it to the following categories of recipients, who will then process your personal data only within the context of the purposes detailed below.

Within our organisations and our group 

We share personal data within our subsidiary companies’ and different legal entities.  We do this to provide our services to you such as during the negotiations of a sale, to answer queries etc.  

Third party business partners 

From time to time, we may disclose your personal data to trusted organisations who handle services on our behalf. When we disclose your personal data, we take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data appropriately.  We only disclose the information that is necessary for them to provide the following services: 

  • Providers of IT related services. 
  • Customer contact centres or forms: to help us deal with your queries and be able to respond to any of your queries or solving any issue which may be identified. 
  • Professional advisers such as lawyers, bankers, insurers and auditors who provide consultancy, legal, banking, insurance and accounting services.  

In certain circumstances, we are under a legal obligation to share your personal data to official bodies, such as HMRC, Regulators and other such authorities.  

We do not sell personal information collected through this site.

International Data Transfers 

The personal data we collect from you may be processed outside of the UK. We have taken appropriate steps to ensure that the personal data processed outside the UK has an essentially equivalent level of protection as it has within the UK. We do this by ensuring that:

  • Your personal data is only processed in a country which the UK government has confirmed has an adequate level of protection (an adequacy regulation); or
  • We enter into Standard Contractual Clauses (SCCs) with our affiliates and providers and ensure that supplementary measures are also applied where necessary.

Your rights and options

We want to be as transparent as possible with you, so that you can make meaningful choices about how you want us to use your Personal Data. To exercise your Rights under Data Protection Law, please contact us at 

Attn: Data Protection Officer 

Email:  info@clearstoneenergy.com

Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL 

Your choices on how you want to be contacted and withdrawing consent 

If you no longer wish to hear from us, you can tell us by contacting us. 

 Your Right to Access 

You have the right to know whether or not we are processing your personal data, to access that information and additionally specified information regarding how we process your information. 

Your Right to Rectification 

If you find any mistakes in your personal data, you find it incomplete or incorrect, you may also ask us to correct or amend it. This can be done by providing details of your request to us, using the contact details provided. 

Restriction of Processing 

You have the right to ask us to restrict the Processing of your personal data. This may be whilst we check the accuracy of the information, we hold on you. This can be done by providing details of your request to us, using the contact details provided. 

Right to Object to Processing 

You have the right to object to the use of your personal data for direct marketing purposes. You may also object to us sharing your personal data with a third party for the same purpose.  

Right to Object to Automated Decision Making 

You have the right to object to the use of automated decision making.  We do not currently make decisions solely by automated means and so this will not apply to you.  

Your Right to Erasure 

You have the right to ask us to delete your personal data. If you do, please provide details of your request to us, using the contact details provided. We will assess your request and if we are able to erase your data we will inform you of the outcome. 

Your Right to Data Portability 

You have the right to request that data you have provided is sent to you in a structured, commonly used and machine readable format and have the right to transmit that data to another organisation. This can be done by providing details of your request to us, using the contact details provided.

 Making a complaint

If you wish to make a complaint, please contact us using the contact details provided. If you are unhappy with the response from the Data Protection Officer then you have the right to lodge a complaint with a Supervisory Authority.  We are registered with the Information Commissioner’s Office in the UK but you may also complain to a Supervisory Authority in your country of residence.  

Policy changes 

When we make changes to this Policy or the way in which we process your personal data, we will draw your attention to this either through updates to this Policy on our website, through our service lines or by another means of communication such as email.

Third party websites

Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have privacy notices separate from our own, so we would strongly suggest that you review them separately before submitting your data. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.

Contact us

If you have any questions, or wish to exercise any of your rights, then please address your correspondence to: 

Attn: Data Protection Officer 

Email:  info@clearstoneenergy.com

Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL 

Web Design by Ronins