Privacy Notice
Last updated: 22 June 2023
PRIVACY NOTICE
Clearstone Energy respects your privacy and is committed to protecting your personal data.
The purpose of this privacy notice is to explain what personal data we collect about you when you use our website, use our services or provide information to us. When we do this, we are the data controller.
Please read this privacy notice carefully, as it provides important information about how we handle your personal data and your rights.
It is important that you revisit this privacy notice regularly, as we may update this notice (and any supplemental privacy notice) from time to time to reflect how we deliver our services.
Who is responsible for the processing of your personal information?
Clearstone Services Limited is the controller and responsible for this website and personal data we collect from you. Clearstone Energy is made up of different legal entities and this privacy notice is issued on behalf of the Clearstone Energy Group which includes Clearstone Energy Limited, together referred to as Clearstone Energy, “we”, “us” or “our” in this Privacy Policy.
If you have any questions about this Privacy Policy, including requests to exercise your legal rights, please contact us using the details set out below:
Attn: Data Protection Officer
Email: info@clearstoneenergy.com
Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL
What personal data do we collect and why?
We collect personal data from you for the following reasons:
Website enquiries
When completing our ‘contact us’ form, you provide us with your name, email address and a message. You may also provide your telephone number and postcode if you wish to but it is not mandatory.
We collect this information so that we can reply to your query and process it in our legitimate interests.
Telephone enquiries
When contacting our team, you will be asked for your name, email address, company name, a mobile phone number and the reason for your call.
We collect this information so that we can respond to your enquiry and process it in our legitimate interests.
Enquires about employment vacancies
When you apply for a job vacancy on our website (whether as an employee, worker or contractor), we will process you’re the information provided to us as part of the application process. As a minimum we would process your name, email address, postal address and contact numbers.
We process this information prior to entering into an employment contract with you.
Prospective customer/partner/client
We process business contact information such as names, company names, job roles, email and postal addresses of prospective customers, partners or clients. We use this information to keep track of our conversations and manage the relationship.
We process this information in our legitimate interests to manage our relationships with our customers and also for entering into a contract with you or for the performance of a contract we have with you.
Subscribe to our service, publications, or request marketing to be sent to you
You may sign up to our services and newsletters by providing your email address through our website or by telephoning us with the request. We may send such materials electronically and collect your email address to be able to do so.
We process this information with your consent, and you may withdraw your consent at any time.
Give us feedback
We may ask you for feedback or you may provide it of your own accord, we use the information you provide to improve our services and deal with the comments raised.
When you provide us your feedback, we process the information based on our legitimate interests to improve our services and ensure customer satisfaction.
Cookies
We use cookies on our websites but take care to give you control over their use. Cookies help us to provide you with a better experience when you browse our website and also allow us to make improvements to our site.
For more information about the personal data we collect via our cookies and similar technologies, please visit our Cookie Policy.
How long we keep your data
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter to enable us to meet our contractual and legal obligations and to deal with complaints and claims.
At the end of the retention period, your personal data will be securely deleted or anonymised in a way that it can no longer be associated with you. For example, we may look at the total number of customers in a particular region who are using our service, without being able to identify these individual customers.
How we protect your data
We endeavour to process all personal data securely and have implemented appropriate technical and organisational measures to protect data that we process from unauthorised disclosure, use, alteration or destruction.
Your personal data will only be processed by a third-party Processor if that Processor agrees to comply with a set of agreed contractual clauses, in addition to appropriate technical and organisational security measures. Appropriate security means ensuring controls are in place to protect the confidentiality, integrity, and availability of your personal data. To keep this Policy short and easy to read, we haven’t set out these measures. If you would like more information on this, please contact us using the details provided at the start of this notice.
Sharing your data
Depending on the purposes for which we collect your personal data, we may disclose it to the following categories of recipients, who will then process your personal data only within the context of the purposes detailed below.
Within our organisations and our Group
We share personal data within our subsidiary companies’ and different legal entities within the Group. We do this to provide our services to you such as during the negotiations of a sale, to answer queries etc.
Third party business partners
From time to time, we may disclose your personal data to trusted organisations who handle services on our behalf. When we disclose your personal data, we take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data appropriately. We only disclose the information that is necessary for them to provide the following services:
- Providers of IT related services.
- Customer contact centres or forms: to help us deal with your queries and be able to respond to any of your queries or solving any issue which may be identified.
- Professional advisers such as lawyers, bankers, insurers and auditors who provide consultancy, legal, banking, insurance and accounting services.
In certain circumstances, we are under a legal obligation to share your personal data to official bodies, such as HMRC, Regulators and other such authorities.
We do not sell personal information collected through this site.
International Data Transfers
The personal data we collect from you may be processed outside of the UK. We have taken appropriate steps to ensure that the personal data processed outside the UK has an essentially equivalent level of protection as it has within the UK. We do this by ensuring that:
- Your personal data is only processed in a country which the UK government has confirmed has an adequate level of protection (an adequacy regulation); or
- We enter into Standard Contractual Clauses (SCCs) with our affiliates and providers and ensure that supplementary measures are also applied where necessary.
To understand more about the safeguards being used, please contact us using the details provided at the start of this Policy.
Your rights and options
You have various other rights under applicable data protection laws, including the right to:
- access your personal data (also known as a “subject access request”);
- correct incomplete or inaccurate data we hold about you;
- ask us to erase the personal data we hold about you;
- ask us to restrict our handling of your personal data;
- ask us to transfer your personal data to a third party;
- object to how we are using your personal data; and
- withdraw your consent to us handling your personal data.
You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.
We want to be as transparent as possible with you, so that you can make meaningful choices about how you want us to use your Personal Data. To exercise your Rights under Data Protection Law, please contact us at
Attn: Data Protection Officer
Email: info@clearstoneenergy.com
Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL
Policy changes
When we make changes to this Policy or the way in which we process your personal data, we will draw your attention to this either through updates to this Policy on our website, through our service lines or by another means of communication such as email.
Third party websites
Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have privacy notices separate from our own, so we would strongly suggest that you review them separately before submitting your data. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.
Contact us
If you have any questions, or wish to exercise any of your rights, then please address your correspondence to:
Attn: Data Protection Officer
Email: info@clearstoneenergy.com
Address: Clearstone Energy, 8 Devonshire Square, London, EC2M 4PL